Privacy Policy
Last updated: March 25, 2026
1. Introduction
Fluyenta ("we", "our", or "us") operates the Fluyenta platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to this Privacy Policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account
- Subscribe to our newsletter
- Contact us through our website
- Use our products and services
This information may include your name, email address, company name, billing information, and any other information you choose to provide.
Automatically Collected Information
When you access our services, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We may also collect information about your device and how you interact with our services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Understand and analyze how you use our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
- Service Providers — With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
- Legal Requirements — If required by law or in response to valid legal requests
- Business Transfers — In connection with a merger, acquisition, or sale of assets
- With Your Consent — When you have given us explicit permission to share your data
5. AI and Data Processing
Our platform uses artificial intelligence (powered by Anthropic's Claude) to provide observability and developer tools. When you use our AI features:
- Your inputs and instructions are processed to generate AI responses
- We do not use your data to train AI models
- AI interactions are logged for service improvement and audit purposes
- You retain ownership of all data you provide to our AI services
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access & Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of your personal data, subject to legal requirements.
Opt-Out
Opt out of marketing communications at any time.
To exercise any of these rights, contact us at privacy@fluyenta.com.
9. Cookies
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@fluyenta.com.